Recruiting and Hiring Best Practices for Staff Study Guide
This guide provides a comprehensive overview of the recruitment and hiring process for managers in service-oriented industries. It details how to conduct a thorough staffing needs analysis, develop effective job descriptions that outline clear performance expectations, and leverage industry benchmarks to create competitive compensation packages. The guide also emphasizes advanced interview techniques, including structured interviewing and rating systems, to ensure objective candidate selection.
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Recognizing the Importance of Leaders and Managers
Recognizing Importance of Leaders and Managers
This chapter provides a model to guide students through various theories of management and leadership while examining identifiable differences between a leader and a manager.
- management theory
- scientific management approach
- human relations management approach
- process approach to management
- planning
- organizing
- directing
- staffing
- controlling
- evaluating
Business Growth, Restructuring, and Organizational Design
Business Growth and Organizational Design
This chapter educates students on business growth, restructuring, and the importance of clearly defining job expectations and organizational charts in fitness facility operations.
- vertical and horizontal aspects of a business
- organizational chart
- job descriptions
- for-profit, not-for-profit, and corporate-based fitness facilities
- levels of management
- job responsibilities
- task prioritization
- organizational design
Business Growth and Organizational Design in Fitness Operations
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Fitness Facility Organizational Models
Comparison of for-profit, not-for-profit, and corporate-based fitness facilities including their organizational designs, business goals, and key positions.
- For-profit commercial facilities
- Not-for-profit community facilities
- Corporate-based fitness organizations
- EBITDA
- Membership retention
- Revenue growth
- Tax-exempt status
- Board of directors
- Health promotion and screening programs
- Employee productivity
- Physical well-being
- Mental well-being
- Social well-being
Recruiting the Best Staff for Your Facility
Recruiting the Best Staff for Your Facility
Analyze staffing needs, formalize job descriptions, and implement efficient recruiting processes to select qualified candidates.
- staffing needs analysis
- job descriptions
- interview techniques
- industry and marketplace employment benchmarks
- recruiting processes
- screening and reviewing applications
- performance expectations
- wage and salary benchmark categories
- personnel management
- turnover rate
Recruiting and Hiring Best Practices for Staff
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Flashcards
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Quiz
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Practice test
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Listen
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Tutor Me
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Watch
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Chat
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Arcade
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Job Description and Interviewing Processes
The process of creating a good job description, choosing job applicants, and preparing for the interview process.
- Job description creation
- Variables for choosing job applicants
- Interview question development
- Employee involvement in hiring
- Reasons for interview failure
- Interview question categories
- Illegal hiring preferences
- Candidate rating systems
Training and Developing Staff
Training and Developing Staff Strategies
This chapter focuses on gaining competitive advantages through developing staff training strategies and programs and delivering excellent customer service.
- training needs assessment
- training strategy
- training investment
- internal training programs
- delivering training material
- accountability
- competitive advantages
Fitness Organization Staff Training Strategies
A fitness organization can use training as a powerful management tool to develop a staff training strategy and deliver consistent behaviors among staff.
- staff training strategy
- customer experience
- employee retention
- professional growth
- training venue
- staff retreats
- safety and compliance
- new-associate orientation
- basic management skills
- leadership skills
- team building
- sales training
- personal trainers
- customer service
- training program development
- assessment of training costs
Marketing Your Fitness-Related Programs
Marketing Fitness Related Programs
Develop effective marketing strategies and materials for promoting fitness-related programs using digital marketing, social media, and data analytics.
- Strategic marketing planning
- Digital marketing
- Social media marketing
- Data analytics
- Marketing effectiveness
- Needs analysis process
- Trends analysis
- Competitive analysis
- Target markets
- Data-driven marketing
- Social media engagement
- Differentiation
Digital Marketing Strategies in Fitness
Discussing digital marketing disruption, social media advertising versus engagement, and data-driven decision making within the fitness industry.
- digital marketing disruption
- traditional marketing model
- marketing evaluation
- analytics systems
- social media advertising
- social media engagement
- data-driven decision making
- qualitative and quantitative data
- social media messaging control
- four Ps
- needs and trends analysis
- engaging content creation
- social media presence
- marketing plan development
- social media calendar
Increasing Membership Sales
Increasing Membership Sales Processes
This chapter details several functions of the membership selling process and outlines elements essential to success in membership sales.
- Relationship between membership representatives and reception-desk staff
- Telephone best practices
- Face-to-face selling process
- Creating urgency during the tour
- Corporate and group membership sales
- Differentiation from competitors
- Unique selling position
- Incentives for reception desk staff
Focusing on Customer Service
Focusing on Customer Service
This chapter provides an overview of customer service, including the importance of building customer loyalty, categories of customers, training staff, communicating with customers, and monitoring the effects of customer service.
- customer loyalty
- internal customers
- external customers
- customer needs and wants
- customer service best practices
- dealing with difficult customers
- customer service satisfaction surveys
- power talking
Retaining Members Through Program Management
Retaining Members Through Program Management
This chapter focuses on the challenge of member retention and how to effectively engage members through programming.
- member retention
- membership retention principles
- programming
- retention plan
- membership engagement
Effective Fitness Program Development and Management
Developing successful programs requires logical progression, diversification, and promotion to ensure member integration, acceptance, and commitment.
- Program purposes
- Diversification of activities
- Logical progression
- Integration, acceptance, and commitment
- Program promotion
- Programming schedule maintenance
- Accountability for growth and retention
- Five-step program development process
- Roles of program directors
- Membership retention
Understanding Leadership Theory and Roles
Introduction to Leadership Theory and Roles
Understanding leadership theory provides insight into historical perspectives and allows for decisions about personal leadership style through trait, behavioral, and situational approaches.
- Trait leadership theory
- Behavioral leadership theory
- Situational leadership theory
- Job centered leadership
- Employee centered leadership
- Leader's role
- Managerial roles
- Leadership effectiveness
Managing Staff Performance
Performance Management and Employee Engagement
Discussing managing with an open-book philosophy, clarifying job expectations, measuring job performance, and providing effective employee recognition and incentive compensation.
- open-book philosophy
- facility identity
- competitive strategy
- performance management
- clarifying job expectations
- measuring job performance
- employee recognition
- incentive compensation
- terminating an employee
Managerial Roles in Talent and Culture
Managerial Roles and Talent Management
Great managers spot, recruit, and hire talent while organizing people around achieving a common vision or goal through leadership and organizational culture.
- Managerial roles
- Leadership
- Organizational culture
- Evaluating talent
- Formal evaluations
- Feedback-positive climate
- ACE Model
- Alignment
- Capability
- Engagement
- Associate turnover
- Coaching and training
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