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*If you are in a conflict, which steps should you take in order to utilize the two tools described in the Conflict Management Skills website?a. explain your side, try to understand the other person, focus on your needs, and listen to the other person, compromise b. listen to the other person, try to understand the other person, focus on your needs, focus on their needs, compromise c. put your needs aside, focus on their needs, listen to the other person, compromise d. listen to the other person, try to understand the other person, put your position aside, focus on both yours and their needs, compromise
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