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Selena, the head architect of a government firm, is called for a meeting with her boss. Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants. If Selena wanted to use reflective/active listening, when responding to her boss, which of the following should NOT she do:a. even brief periods of silence.b. preparing an answer to fix the problemc. making eye contact with her.d. paraphrasing the concern being expressed.e. asking questions for clarification.
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