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Transfer Options1. Transfer to ACD2. Transfer to user3. Transfer to number4. Transfer to group5. Transfer to flow6. Transfer to secure flow7. Transfer to voicemail
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- ABC Corporation would like to have a report on the reasons why cases are closed or rejected. What is the best way of handling this? (1)A. Create a new record type and page layout for closed cases that includes the 'Case Close Reason'B. Create a picklist for 'Case Close Reason' with a validation rule that enforces the selection of a 'Case Close Reason' when a case is closed or rejectedC. Create a 'Case Close Reason' text field and make it available to be filled in when cases are closed or rejectedD. Create a workflow field update that updates the 'Case Close Reason' when the case is closed